Portraits  Image Guidelines

The most important part of your order, specially crucial to the quality of the final portrait, is the quality of the image you upload. Let's review the following tips and guidelines to make sure yours is just right:

  • Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.

  • Use a smartphone or high quality camera

  • Ensure the whole face & neck is visible and not in shadows.

  • Avoid overly filtered photos to ensure we correctly capture your colouring.

  • Make sure the subject is looking directly at the camera at eye level, facing forward. Other positions are acceptable, it will be shown in that position in the final portrait.

  • Please note for pets illustration: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait. In some cases we are able to remove collars, tags and leashes (you can make a note of that in the notes boxat checkout), but your pet should look exactly how you want them to look in the photo as you want them to look in the portrait.

Below some examples of desirable and not so much when submitting yours or your pets photo.


  • Facing forward

  • Well-lit with natural lighting or in a bright room

  • Face is visible

  • Neck is visible

Not Ideal   BUT get in touch with us and we can help you with this!

  • ​​Not facing forward

  • Not at eye level with pet

  • Poor lighting

  • Body not visible

  • Pet is lying down