SHIPPING & RETURNS

Delivery Time

ArteVersatile provides different shipping methods depending on the desired shipping time:

 

Standard shipping: 2-3 Weeks 
No rush shipping: 10-20 business days (+ fulfillment) internationally

Faster shipping rates mean also faster fulfillment.

Shipping methods and rates vary depending on the address, type and quantity of products.
Actual shipping rates for your country will be shown in real time in the Cart and Checkout pages.

 

Customs

Shipments outside of the UK and EU may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.
Customs agencies often calculate duties/fees based on the declared retail price.

Shipping Tracking

Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a Keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.

Troubleshooting
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact info@arteversatile.com.
International shipment tracking may take up to a few days to display any updates after leaving, but that doesn’t necessarily mean the shipment is lost.

Parcel Packaging

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes.
Shipping prices are cumulative. When you’re calculating shipping prices on your end, make sure to add up the different shipping prices for all of the products you’re sending.

Shipping Troubleshooting

What if I entered the wrong shipping address?
Since carriers calculate live shipping rates mainly by the post code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to ArteVersatile and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for re-shipping the package.

What if the product is damaged in the mail, or if I did not receive all the goods I ordered?
If something arrives damaged or incomplete, send a photo of the goods you received (showing eventual damages) with your shipping information to info@arteversatile.com, then we’ll resolve the issue.

What if I received the wrong products?
If something is wrong, send a photo of the goods you received (showing eventual damages) with your shipping information to info@arteversatile.com to have a free replacement.

What if I want to change or cancel my order, or to return my product?
As soon as you place your order, ArteVersatile begin processing it, so they are unable to change or cancel orders.
But you can contact info@arteversatile.com to agree the best solution.

What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming customer's shipping address was correct. It would also be good to double check that the customer gets in touch with their local post office to try locating the lost order.

What happens if a package isn’t delivered, but the tracking states that it did?
ArteVersatile will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but you haven’t received it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to you.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left with neighbours".”
If you are unable to locate the package, you will need to file a claim with the shipper and contact your local police department. Unfortunately stealing packages is a thing now.

Returns

Do you want to return a product, or did you have a problem with your order?
Read the instructions below and contact ArteVersatile, we will be happy to help you!

What if I entered the wrong shipping address?

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to ArteVersatile and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for re-shipping the package.

What if the product is damaged in the mail, or if I did not receive all the goods I ordered?

If something arrives damaged or incomplete, send a photo of the goods you received (showing eventual damages) with your shipping information to info@arteversatile.com then we’ll resolve the issue.

What if I received the wrong products?

If something is wrong, send a photo of the goods you received (showing eventual damages) with your shipping information to info@arteversatile.com to have a free replacement.

What if I want to change or cancel my order, or to return my product?

As soon as you place your order, ArteVersatile begin processing it, so they are unable to change or cancel orders.
But you can contact info@arteversatile.com to agree the best solution.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming the customer's shipping address was correct. It would also be good to double check the customer got in touch with their local post office to try locating the lost order.

What happens if a package isn’t delivered, but the tracking states that it did?

Printful will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but you haven’t received it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to you.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If you are unable to locate the package, you will need to file a claim with the shipper and contact your local police department. Unfortunately stealing packages is a thing now.

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